Warden Call and Telecare Framework - ProcurePublic

Warden Call and Telecare Framework

Warden Call and Telecare Framework


ProcurePublic offers a valuable platform for public sector clients seeking to engage with Warden call & Telecare service providers through a framework. By choosing our services, you can expect the following benefits:

Enhanced Safety and Well-being: Our appointed Warden Call and Telecare providers specialise in delivering advanced technologies and systems to enhance the safety and well-being of individuals in your care. With their expertise, you can ensure prompt assistance and support for vulnerable individuals, enabling them to live independently with peace of mind. From emergency response systems to personalised alarms and monitoring devices, our providers can customise solutions to meet your specific requirements and support the unique needs of your service users.

Comprehensive Warden Call and Telecare Services: Our providers offer a wide range of services, including installation, maintenance, training, and ongoing support for Warden Call and Telecare systems. They can assess your organisation’s needs, design tailored solutions, and provide reliable equipment and software to facilitate efficient communication, emergency response, and remote monitoring. By utilising their expertise, you can optimise the effectiveness of your care services and ensure timely assistance for those in need.

PCR-Compliant Frameworks: At ProcurePublic, we prioritise PCR compliance in all our public sector frameworks. Our commitment to transparency, fairness, and equal opportunities ensures that all appointed suppliers meet the necessary regulatory requirements. By utilising our frameworks, you can streamline your procurement process while adhering to the Public Contracts Regulations. Rest assured that our appointed Warden Call and Telecare providers have been carefully selected for their expertise, experience, and commitment to delivering high-quality services.

Supplier Selection and E-sign Forms: Proceed down the page on our website to review the list of appointed Warden Call and Telecare suppliers. Each supplier profile provides detailed information about their range of services, technology solutions, and experience in the field. You can evaluate their capabilities in delivering reliable systems, responsive support, and user-friendly interfaces. Our 4-step E-sign forms empower you to either directly select a provider or run a mini competition, enabling you to choose the most suitable Warden Call and Telecare supplier for your specific needs.


  • Contract Notice

    2020/S 115-280591

  • Award Notice

    2020/S 222-547367

  • Start Date

  • Expiry Date


  • Framework Capacity


  • NUTS Code


  • Direct Selection


  • Mini Competition


  • Cost/Quality Split

    60% Quality/40% Cost (10% +/- allowance)

  • Contract Type

    Client specified,JCT,TPC

  • Cost Model

    Schedule of Rates

  • Access Fee


  • Insurance Levels

    Public Liability Insurance no less than £5,000,000 for each event, events unlimited. Employer’s Liability Insurance no less than £10,000,000 for each claim for all customary risks. Professional Indemnity Insurance no less than £2,000,000 for each claim.

  • CPV Codes

    42961100 Access control systems

Framework Appointees

Ranking Order
Please consult the User Guide for further information.

  1. SME
    Appello Smart Living Solutions Limited

    Appello Smart Living Solutions Limited

Call-Off Process

How to use this Framework?

Our simple step process allows for both Direct Selection or Mini-Competition. Further information can be found below. Please note that clients may enter into a contract for any duration that best allows for the performance of the requirement to be achieved.

Direct selection

With the Direct Selection method, you may select the contractor who is ranked number 1, or any other Contractor/Consultant on the following basis:

  • Where you have an existing relationship with the Contractor/Consultant.
  • Where the Call Off has substantial similarities to a previous project the Contractor/Consultant was involved with (under this Framework Agreement or not).
  • For reasons of urgency, where it is not reasonably practical to award the Call-Off Contract by way of a Mini-Competition.
  • Capability Criteria, determining that only one framework appointee is capable of carrying out the Call-Off Contract.
  • Where you are able to determine which Contractor/Consultant will provide the most economically advantageous offer.
  • Where a Contractor/Consultant has introduced the site.
  • Rank based on filter categorisation by region and/or contract value, of which the supplier has pre-selected.

Mini competition

Our Mini-Competition process lets you expand beyond the framework’s original specification to meet your specific requirements. The framework partners from the relevant lot are invited to tender (where capable). This process typically takes 2-4 weeks. The capability criteria can be defined by the following:

  • The contractors capability to carry out a project of the size and complexity of the proposed project.
  • The contractors capability to carry out works and services in the locality of the proposed project.
  • The insurances held by the contractor.
  • The contractors financial stability and standing.
  • The contractors health and safety record.
  • The contractors capacity, taking into account the value of Works and Services already awarded to it under the Framework Agreement.
Call-off Forms

Call-off Procedure (E-Sign)

ProcurePublic has simplified the Call-off process to 4 steps allowing you access to our framework within minutes. The 4 steps include E-sign and details (or guidance) can be found below; alternatively, you can choose Mini-Competition.

Confidentiality Agreement

Please note that this form is designed for Public Sector clients only. If you are an interested supplier, please use our live chat button.

This form is designed to protect the commerciality of suppliers and the integrity of the framework. Clients will need to complete the fields prompted within the form, to allow password-protected access for Steps 2, 3, this will be supplied via email on completion. Once countersigned by Procure Public, a finalised pdf copy will be issued to your email address.

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