Insurance Claims Accommodation Bureau Limited

ICAB has been providing temporary alternative accommodation solutions since 1998, supporting social housing organisations and residents through both planned and emergency temporary moves. We understand the stress, disruption, and uncertainty that unexpected events can cause, and our mission is to deliver seamless, compassionate solutions exactly when they are needed. Our services protect residents’ wellbeing while enabling housing providers to maintain operational continuity and compliance.

With over two decades of experience in social housing, ICAB has developed a deep understanding of the sector’s challenges and complexities. We work closely with housing associations, councils, and local authorities, offering tailored solutions to meet the unique needs of each client and resident. By combining operational expertise with empathy, our team ensures residents feel supported throughout the process. Acting as a single-source provider, ICAB simplifies complex arrangements, allowing clients to rely on one trusted partner rather than multiple suppliers.

ICAB sources a wide variety of accommodation to suit diverse requirements. Our offerings include hotels, serviced apartments, and an extensive range of PODs featuring kitchens, bathrooms, and layouts. These flexible options allow rapid response to emergencies, planned relocations, or specialist needs, ensuring residents experience minimal disruption while maintaining comfort and dignity.

Our dedicated team is available 24/7, 365 days a year, providing professional, compassionate support to both clients and residents. Clear communication, rapid response, and operational efficiency are central to every service we deliver. ICAB places strong emphasis on staff training, compliance, and safeguarding, ensuring all team members meet statutory and sector standards while delivering the highest level of care.

Continuous improvement and innovation are at the heart of ICAB’s approach. By leveraging digital systems, robust reporting, and data-driven insights, we optimise service delivery and provide clients with full transparency. Our commitment to quality, reliability, and resident wellbeing has established long-term partnerships and a reputation for excellence in temporary accommodation services.

For housing providers seeking a trusted, experienced partner, ICAB offers expertise, compassion, and comprehensive solutions. Our services reduce stress, minimise disruption, and ensure residents receive the support they need during challenging transitions.

Frameworks

• Temporary Accommodation Framework