Low Carbon Exchange Limited

Sureserve Energy Services South West (SESSW) is a South West based company specialising in the installation and maintenance of renewable energy solutions and energy efficiency measures. Operating under the wider Sureserve Group

Our retrofit service for social housing clients is designed to deliver comprehensive, whole-house energy efficiency improvements that meet PAS 2035 standards. We begin with a detailed property assessment to identify areas where energy performance can be enhanced, considering factors such as insulation, ventilation, and heating systems. Our team works closely with housing providers to develop bespoke retrofit strategies that align with their sustainability goals, ensuring that each home is upgraded to reduce energy consumption, lower carbon emissions, and improve overall comfort for residents.

We offer a full suite of retrofit measures, including the installation of advanced insulation solutions, low-carbon heating solutions such as Air and Ground Source Heat Pumps, and Mechanical Ventilation with Heat Recovery (MVHR) units. By integrating these technologies, we help improve Energy Performance Certificate (EPC) ratings across housing portfolios, making homes more efficient and cost-effective to run. Our expert team ensures that all installations are carried out to the highest standards, delivering long-term benefits in energy savings and enhanced living conditions.

Beyond installation, we provide ongoing support and maintenance services to ensure the continued efficiency of retrofitted properties. Our dedicated customer care team works with housing associations and landlords to monitor system performance, conduct routine servicing, and address any issues that arise. We also offer resident engagement and education programmes, helping residents understand how to maximise the benefits of their newly upgraded homes, reducing energy costs and improving their quality of life.

In November 2024, we joined the Sureserve Group, a leading energy and compliance services provider to the social housing sector in the UK. This acquisition enhances our ability to deliver sustainable and affordable energy solutions, reinforcing our mission to lead decarbonisation efforts within the social housing and public sectors.

Frameworks

• Renewable Heating Framework 2025
• Decarbonisation and Retrofit Framework 2025