Nottingham City Council

Nottingham City Council Enviroenergy
Trusted Heat Network Expertise You Can Rely On
Nottingham City Council Enviroenergy owns and operates the UK’s largest district heating network, giving us unmatched, real world expertise in the delivery and management of heat networks at scale. Our experience is grounded in decades of hands on operation, customer service and regulatory compliance.
As a local authority owned operator, we do more than advise, we run a complex heat network every day. This practical knowledge allows us to support public sector bodies, housing providers and developers to design, operate and enhance heat networks that meet customer needs while remaining affordable, resilient and sustainable.
We offer a fully integrated, end to end service, including:
• A dedicated in house customer service team specialising in heat networks
• Our proven EE Monitor prepayment system, built specifically for district heating
• Accurate metering, billing and payment services delivered by an experienced, award winning team
• Debt management, energy efficiency advice and targeted support to reduce fuel poverty
We work with clients from the earliest stages of network design and procurement, ensuring technical choices support effective billing, customer service and long term compliance. For existing schemes, many organisations choose Enviroenergy to take on or improve customer service and billing, helping to increase efficiency, improve data quality and enhance the customer experience.
Enviroenergy is fully compliant with the Heat Network regulatory regime and brings deep operational insight into what compliance looks like in practice, not just in policy. We actively support other operators to understand their obligations and implement proportionate, robust processes to achieve and maintain compliance.
By choosing Nottingham City Council Enviroenergy, clients gain a trusted public sector partner with extensive operational expertise, a strong customer first ethos and a proven ability to deliver compliant, resilient and customer focused heat networks.
Why Choose Nottingham City Council Enviroenergy?
• Proven operator, not just a consultant
• End to end capability under one trusted provider
• Purpose built prepayment system for heat networks
• Customer focused delivery with experience supporting vulnerable customers
• Practical regulatory expertise
• Public sector values with strong commercial discipline

Frameworks

• Meters and Billing Framework