Village Heating Limited

Over the past 10 years, VHL has gained considerable experience working collaboratively with a wide range of social housing clients under the partnering ethos – as defined by Sir John Egan (1998). We firmly believe that there is no “one size fits all” approach and that the time and effort put in directly reflects the outputs achieved by the partnering relationships. We have seen first-hand, and experienced the benefits of working in a long-term relationship by seeing overall improvements in service delivery and a significant improvement in customer feedback. Among the benefits have been: • Greater investment to long term goals and objectives; • A reduction in duplication of effort; • Collaborative working to common goals for mutual benefits; • Risk sharing and IT data processing; • Cost benefits through ‘supply chain’ management; • Community and employment benefits; • More openness to problem solving; • Cash flow certainty; and • Dedicated fully trained staff. We have been able to put in significant upfront investment in the knowledge that our contracts are medium to long-term. We are therefore able to work to reduce waste by fine tuning our processes in line with our clients to enable us to work in a the true spirit of partnering, which is key to our business.

Frameworks

• DPS Supporting Compliance and Maintenance